The Playhouse is here for you and we aim to make your visit an enjoyable experience. Contact the Box Office at the time of booking and we will do all we can to help.
There are several car parks to the rear of the Theatre. There are limited disabled parking bays in these car parks. Please read the parking restrictions carefully and note you will need a parking disc to park in some of them. Parking Discs can be obtained from Visitor Information, located within our building.
Alnwick Playhouse offers ramped wheelchair access to the front entrance. There are automatic doors at the front entrance and a low counter at Box Office. The café, The White Room and an accessible toilet can be found on the ground floor. Lifts on ground floor level provide access to the Library, visitor Information, Studio Hub/Screen 2 on the lower ground floor and our auditorium/screen 1, bar and gallery space, situated on the first floor.
There are dedicated spaces for wheelchair users in both our performance spaces, screen 1 and screen 2. We are currently unable to offer wheelchair access to the bar, however we have accessible tables in the ground floor foyer and can serve drinks to you in the gallery space and/or auditorium.
If you wish to book an access seat we recommend speaking to a member of the Box Office in person or over the phone, as accessible seats are not always bookable online.
Assistance dogs are welcome, but please let us know when you book so we can allocate appropriate seats and tell you about any special effects that might affect your dog’s comfort.
An infrared hearing assistance system can be found throughout the building and a loop system in performance spaces to relay sound to customers who are hard of hearing, with headsets available free of charge from Box Office.
For families we offer baby changing facilities in the accessible toilets, free buggy parking and booster seats.
If you’d like to order a large print version of our current brochure, please request it by contacting Box Office.
If you have not been to the theatre before, we will be happy to arrange for you to come to have a look around to get your bearings when it is not too busy. Please call Box Office to arrange a suitable date and time. You can also download our Ready, Steady, Go booklet here.
We offer subtitled, audio described, relaxed and British Sign Language Interpreted performances. If you would like more details, or want to experience the spaces for yourself before your visit please contact our Box Office in person, by phone on 01665 660550 or by email at firstname.lastname@example.org. Performances with additional accessibility options will be highlighted with the relevant logo and information on our website and in our brochures.
AD performances allow for an explanation of what’s happening on stage to be given to you during gaps in the dialogue and during sound effects. This includes not just the action but also the set, expressions and visual jokes. This audio is broadcast to you by an accredited Audio Describer, through individual headsets. Headsets are free to use and can be picked up from Box Office before the start of the performance. It is unnoticeable by other members of the audience.
Touch Tours are offered for those booking Audio Description. Touch tours offer the opportunity to go on stage and familiarise yourself with the set, props, costumes and performers before the performance. Touch tours usually happen 1 hour before the performance starts and last approximately 30 minutes.
AD and Touch Tours can be booked through our Box Office for select performances.
BSL interpreted performances feature an interpreter standing in a clearly visible position side of stage and will interpret the spoken and heard aspects of the show. If you wish to use this service please contact our Box Office at the time of booking for further advice on which seats will have the best view of the interpreter.
Relaxed performances are popular with audience members who do not feel comfortable attending other performances and benefit from a more relaxed environment. Audience members are free to move around, leave and enter the auditorium as required. The space always has soft lighting and never goes completely dark and sound effects are softened.
We regularly show subtitled films in our cinema. Not being able to hear the dialogue doesn’t mean you can’t enjoy a great movie. We want to offer a great cinema experience to the entire community and that means offering a range of accessible screenings. The availability of these screenings depends on the availability of specially adapted films. These screenings are open to everyone but are subtitled for those who are hard of hearing. No other changes are made to the screening.
We’ve collated our frequently asked questions covering everything from accessibility to food & drink.