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Your Visit

How to find us

Alnwick Playhouse

ADDRESS

Bondgate Without
Alnwick, Northumberland
NE66 1PQ

BOX OFFICE  HOURS

Tues – Fri: 10am – 4pm
Saturday: 1pm – 4pm
Sunday: Closed

CAFE OPENING TIMES

Mon – Sat: 9am -5pm
Before Shows: 5pm – 7pm

ROAD

We are just over a mile from the main A1 road which goes from London (315 miles) to Edinburgh (90 miles). There is extensive parking to the rear of the Playhouse which is free in the evenings and pay-and-display at other times. Parking display disks can be purchased in The Playhouse on arrival.

RAIL

There are rail services from London King’s Cross, Newcastle and Edinburgh which stop at Alnmouth, 5 miles from Alnwick. The journey may be completed by taxi or bus.

AIR

Newcastle International airport is 35 miles from Alnwick.

BUS

A number of local bus services stop outside or within a short walk of the theatre (within 100 metres) including the x18, x20, x15, 418 and 464.

Frequently Asked Questions

Got a question? Check out our FAQs

Find answers to your questions about tickets, food & drink, access and more.

The Theatre

Alnwick Playhouse is situated on Bondgate Without, close to the centre of Alnwick Town adjacent to the Bondgate Tower. Our address is: Alnwick Playhouse, Bondgate Without, Alnwick, NE66 1PQ

There is ample parking situated behind the Playhouse, accessed via Greenwell Road. Disabled and mobile home parking spaces are also available. Parking is free, however some car parks are time restricted and require a disc to be displayed. These can be purchased for £1 from the Visitor Information centre within the Playhouse. Please ensure you check the boards in the car parks – the civil enforcement officers are very enthusiastic about their duties!

We recommend that if you have any specific seating/access requirements you discuss these with a member of the Box Office team at the time of booking. While we will make every effort to accommodate any last minute seating requests, we cannot guarantee that an alternative seat of the same ticket value will be available on the night.

If you have not been to the auditorium before, we will be happy to arrange for you to come and have a look around to get your bearings when it is not too busy. Please call the Box Office to arrange a suitable date and time. Please note we may not be able to support a visit on the day of the performance, so do call with as much notice as possible. If you would prefer to go into the auditorium just before the rest of the audience, or when everyone else is seated, please let the Front of House staff know when you arrive.

Ready, Steady, Go booklets are available on request. These booklets provide information and images about our theatre and may help someone create a visual understanding of what to expect. Please contact Box Office to arrange to receive a copy or you can download it here.

We do not have any storage facilities, so please do not bring any large bags or luggage with you. Any items left unattended may be removed for security reasons and The Playhouse accepts no responsibility for items left unattended.

Tickets

In person at the Box Office

By phone on 01665 660550

Book online 24/7 via our website: www.alnwickplayhouse.co.uk

Booking online does require you to create an account with us – it is simple to do and you can select your own password and keep your details up to date.

Box Office opening times are:

            Monday – Closed

            Tuesday – Friday 10am-4pm

            Saturday – 1pm-4pm

            Sunday – Closed

The Box Office is also open for a short time before evening performances for ticket collection/queries

No, for most events all costs are calculated into the ticket price so what you see is what you pay.

From time to time we may sell tickets on behalf of a third-party promoter and in these cases an additional booking fee may be charged.

This situation normally occurs if an error occurs during the payment process and a customer tries again. If a payment has not been authorised or has been unsuccessful, the bank may ring fence funds temporarily until they determine that the transaction is not authorised to proceed. How long this takes is determined by the customer’s bank, not by The Playhouse or our booking system. If a customer has tried multiple times and had rejected payments, there may be multiple holds on the account. We understand this can be very frustrating but this is beyond our control and the only course of action is to wait until the bank re-release the funds back to you.

Tickets are non-refundable in most instances. However, if a performance is sold out we may be able to offer the tickets up for resale at the manager’s discretion. A service and handling fee of £2.00 per ticket may apply (See our booking terms and conditions).

Where there are multiple dates for a specific performance/screening we are happy to offer exchanges to an alternative date if available.

If you do not receive your tickets prior to the show please contact the Box Office on 01665 660550. E-tickets can sometimes be caught by your email provider spam filters so always check your junk/spam folders. If you have received your confirmation email but not the e-ticket itself, this will still enable you to access the performance so please don’t worry!

If you have misplaced your tickets please contact the Box Office on 01665 660550 and they will be able to reissue them. Please note a service charge of £1.00 may apply to printed tickets. E-tickets can be reissued free of charge.

Performances, Streaming & Film

In the unlikely event a performance is cancelled, ticket holders will be contacted as soon as possible and given the option to either exchange their tickets to an alternative performance or they will be offered a refund.

Film Classifications are listed below:

Cert U – Universal – Suitable for all. A U rated film should be suitable for audiences aged 4 years and over, although it is impossible to predict what may upset any particular child.

Cert PG – Parental Guidance. General viewing but some scenes may be unsuitable for younger children. A PG rated film should not unsettle a child aged 8 or over. Unaccompanied children of any age may watch, but parents are advised to consider whether content may upset younger or more sensitive children.

Cert 12A – Suitable for 12 years and older. Films classified a 12A contain material that is generally not suitable for children under 12. No one younger than 12 may watch a 12A at a cinema unless accompanied by an adult. Adults considering taking a child under 12 to view a 12A film should consider whether the film is suitable. To help them decide, we recommend they check any ratings guidance for that film in advance.

Cert 15 – Suitable only for age 15 years and older. No one younger than 15 may see a 15 rated film at the cinema.

Cert 18 – Suitable only for age 18 years and older. No one younger than 18 may see an 18 rated film at the cinema.

Running times for shows will be made available on our website and in our brochures when available. Please note running times may vary. For the most up to date information please contact us on the day of the performance. Running times will be displayed Front of House prior to the start of each performance.

Unless otherwise stated, the taking of photos or recording part or all of a performance is strictly prohibited. Most people are aware that they cannot record a film as this breaches copyright (more commonly known as Piracy). There are also sometimes legal/contractual ramifications of recording or taking photographs during live performances as well. These can be due to safeguarding of young people or vulnerable adults, licensing restrictions or at the request of an artist/company.

We can pass on the shout out requests, but due to the high number of similar requests there is no guarantee this will happen.  Sometimes cast/performers hold a meet and greet after the show, but this is at their discretion.  Please check for any VIP packages at time of booking.

Food & Drink

The cafe is situated on the ground floor. Click here for more information and to see a menu. The bar is located on the first floor selling a range of alcoholic and soft drinks. Please click here for more information. Please note there is no wheelchair access to the bar, however there is ample accessible seating downstairs in the cafe and seating in our gallery space where you are welcome to have drinks brought to you. For full details please click here for our Access Policy.

Absolutely, we’d be happy to welcome you!

Yes, for larger group bookings or to enquire about hiring the space for a full event please contact us on 01665 660685

Of course! You can pre-order using the contact details above or using our interval drink order forms available from the bar when you arrive.

Yes, but in line with Playhouse Policy if under 12 they must be accompanied by an adult.

Accessibility

The Access Policy sets this out in detail. Please click here.

We have a loop system available at the Box Office and a hearing system installed for performances. For full information please see our Access Policy here or contact the Box Office for further information.

Alnwick Playhouse is a small independent charity and unfortunately, at this time, we lack the funding to be able to offer free seats to carers. However, on the majority of our shows we can offer a half price ticket to carers and a concessionary rate where it applies to the person they are supporting to reduce the cost as much as possible

Due to the layout of the performance spaces and the requirement for safe evacuation procedures, we are unable to store walkers inside the main auditorium. You may use the walker to enter and get seated and then a Front of House volunteer will safely store it until the interval/end of the performance as required.

Please contact the Box office to discuss any specific requirements. They may ask the Front of House duty manager to call you to discuss your needs further if appropriate or to arrange a visit to the space. A copy of our Access Policy can be found here which may answer your queries.

Assistance dogs are welcome. You can take your dog into the cafe, bar and performance spaces but please discuss this at the time of booking with our Box Office team so that an appropriate seat can be selected. Bowls of water are available if required.

We are happy to offer assistance throughout your visit. Our staff and volunteer teams have been trained in how to provide sighted guide assistance. Please inform our Box Office staff when you book and we can discuss what help may be available to you.

Our accessible toilet is available on the ground floor and does not require a RADAR key to access it.

We will make customers aware of any notifications such as strobe, haze, flashing lights and gunshots on our Front of House signage prior to the show. We also endeavour to make customers aware in advance in our written and digital marketing materials where possible.

Please speak to the Box Office at the time of booking and we will do our best to accommodate your requirements.

In the Main auditorium/Screen 1 our seats on Rows A & B are level access, requiring no use of steps or slopes. To get to these seats you can take the lift from the ground floor to level 1 and turn right into the auditorium. For performances in our Studio space, Row A is level access and the Studio is accessible by a platform lift down from the ground floor.

The main auditorium can accommodate up to 3 wheelchairs per performance – these seats must be booked via the Box Office. Patrons can choose to remain in their wheelchair for the duration of the performance, or transfer into a theatre seat as they prefer. Please note that while we will always look to accommodate a carer/friend next to the wheelchair space, large parties may be asked to sit separately if demand for access seats is high.

Children

Yes – these are situated on the ground floor in the accessible toilet.

You can leave your pram/pushchair at your own risk in a dedicated area. Please ask a member of staff and they will advise you on the best location.

Generally children aged up to 18 months may sit on a parent/carer’s lap and do not need a ticket. Any child over 18 months must have a ticket and be allocated a seat. If an event is specifically targeted to young children you may be required to buy a ticket for all children.

Children under 12 years of age must be accompanied by an adult when attending an event at the Playhouse. Any film certification or age restriction must be complied with, even if an adult is attending as well.

Classes & Workshops

We are an open access group for young people aged 7-19  which means no auditions to join and no previous experience is required, just enthusiasm, commitment, creativity and a willingness to have a go!

Our staff create a fun, supportive and encouraging environment for our members to explore drama and develop their communication and theatre skills. The focus is on building confidence and working together through drama.

Our groups have unique access to the Playhouse with weekly workshops in our rehearsal or studio spaces and access to the main stage and studio for a performance piece or plays every year.

Find out more and how to sign up here.

Most of our groups operate an open class policy which means you are welcome to turn up and try out a class at any point during the term. For class specific information please click here to see a list of what is available.

No! Our community choir is open to all ages and experience levels.

We do accept work experience placements but can only take a limited number of applications per year. Due to the nature of our venue please be aware that school set dates for placements may not always be appropriate for us to take students but we can sometimes offer alternative dates/times throughout the year for more tailored experiences.

Please send an email to info@alnwickplayhouse.co.uk including your name, age, the dates you hope to undertake a placement and why you would like to be considered.

Our work experience placements cover a variety of ages for GCSE and above (including pre & post graduates) and are developed to give a comprehensive overview of how the venue operates as a whole. Generally placements will include opportunities to meet with department heads and gain experience both Front of House, in Marketing and Box Office and behind the scenes in technical operations.

We also offer occasional placements for those with a dedicated interest in technical roles such as lighting, sound and Stage Management. To enquire about these please email technical@alnwickplayhouse.co.uk 

Placements are typically 1 week long with hours varying depending on the programme we are running that week. Pre/Post graduate placements can be tailored to the individual.

Yes – if you are over 18 please click here to visit our Volunteer information page.

Any current vacancies will be advertised on our website and on social media.

personal details

All data, including your personal details, is retained securely on our computerised booking system. It is held in compliance with UK Data Protection law and General Data Protection Regulations (GDPR). If you require further information please see our Privacy Policy.

We will only send you emails to confirm and administer your ticket bookings, including relaying key information to you as required. If you wish you may opt in to our marketing emails, which includes our weekly newsletters. This is the best way to keep up to date with forthcoming events at The Playhouse or to receive special offers. You will not receive marketing emails unless you opt in. You can unsubscribe from them at any time.